Services

We provide customized, high-quality solutions for mission-critical customers of organizations with complex support requirements.

Whether we are interacting with a single consumer or with enterprise-level customers of global organizations, we play a key role in building brand loyalty that helps drive revenue for our clients.

Call Center Outsourcing

The contact center and call center outsourcing services we offer include:

  • Customer service support
  • Customer retention
  • Tech support
  • Logistics support
  • Roadside Assistance
  • Warranty validation and after-sales support
  • Reservations and registrations
  • Loyalty Program Management
  • Booking and appointment-setting
  • Issue resolution
  • Social media customer service

Interested in learning more? Request more information

“In the aftermath of a Hurricane Sandy, our company tried to do as much as possible to take care of our customers. In many cases this involved going outside our normal processes to make sure critical infrastructure was replaced as fast as possible to help the region recover. It also involved an elevated level of volumes that required flexibility from your team. Your team handled it very well. Our customers have sent many notes of appreciation regarding our response to this crisis, and I know we could not have been as effective as we were without Blue Ocean playing their role so well.”

R.H.
Director of Service
Representing the leader in networking technology