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Blue Ocean Agent receives prestigious client award
Spend a few minutes with Blue Ocean’s Darnell Forde and it’s easy to see why he was recently presented with an award for Coordinator of the Year with America’s leading home inspection firm. With his quick smile, natural warmth, and gift for communication, Darnell makes an impression in person. He also makes a great impression on the phone – so much so that in after-service surveys for a company that has done two million home, corporate, and commercial property inspections, the name Darnell Forde pops up time and again as someone who delivers outstanding customer service.
A powerhouse in the home inspection industry, US Inspect values the human qualities inherent in their success above all else – an element that contributes to their exceptionally high customer satisfaction ratings. The company’s values statement says, “We take great pride in the fact that the people are not only good at what they do, but are also outstanding people and citizens.” Within a company founded on providing exceptional customer service all across America, how does one agent in Halifax, Nova Scotia win an award for extraordinary service?
Following each inspection, customers of the firm are asked to complete after-call surveys which are then submitted to the Director of Customer Service. Darnell - a voice on the phone, someone customers never meet in person – was a memorable customer service provider. Realtors, home buyers and sellers were remembering his name and taking the time to note the impact Darnell made on their interaction with US Inspect. Based on his extraordinary success in nurturing the customer relationship, Darnell’s coaches and co-workers nominated him for this annual award. “This is a great accomplishment for Darnell,” says Sue Collings, Blue Ocean Project Manager, “We are very proud of him for receiving this award. Darnell has great customer service skills and we are very pleased the client has recognized and rewarded him for his excellent work.”
At company headquarters not far from Washington, D.C., Darnell’s name is known in the executive offices and on a recent visit to Halifax, Heather Dunphy, US Inspect’s Director of Customer Service presented Darnell with his Coordinator of the Year award. Asked how it feels to be selected for such recognition, Darnell is quite modest. “I’m actually amazed that people take the time to fill out the surveys. Our customers range from multimillionaire, high-end real estate agents to guys just starting out and working like crazy. It’s amazing to me that they would stop to do the survey and recognize someone.” Darnell’s secret for delivering service so extraordinary it stops people in their tracks? “It’s not that hard to give great customer service,” Darnell says with his trademark grin, “You just have to really feel the job.”
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